Chapter 1 The collapse of adults often occurs in an instant
The manager was engrossed in front of the computer screen, unaware of what he was looking at. Upon hearing Shen Hao's voice, he lifted his head.
Manager, are you looking for me
The technical department, marketing department, customer service department, finance department, and others are all present, with annual revenue reaching twenty to thirty million.
He did not know why he was crying, and he tried hard to control his tears, but it was in vain
After speaking, Shen Hao hung up the phone
"I will write down my WeChat ID for you, or you can write yours down for me. Once I get home in a little while, I will transfer the money to you. After the transfer, you can delete me, please make sure to promise me that," Shen Hao said sincerely, his attitude very serious
Manager, I would like to ask if my transfer application has been approved?" Shen Hao did not leave immediately, but stubbornly stood there and continued to ask.
Silence fell within the carriage, with only the sound of a song coming from the train's broadcast.
Young man, you should thank this young lady. If it weren't for her reminder just now, I wouldn't have noticed you chasing the bus from behind. You white-collar workers earn such high incomes; if you miss the bus, just take a taxi. Look at you, running and sweating profusely, haha...
Hi, stranger, how are you today? It's so late and you're still listening to music, you must be feeling quite lonely...
Shen Hao's company is located in Pengcheng and is called Tianyue Interactive Gaming Company
As for those who have spent over 300,000, they are classified as SS-level users, directly connected with the customer service supervisor, and they will even receive mooncakes during the Mid-Autumn Festival
Upon opening the wallet, I discovered it was completely empty, with only an identification card inside, not even a single coin.
He was resting with his eyes closed when the sound of high heels approached, followed by the sweet voice of his colleague, Xiao Liu. Shen Hao suddenly opened his eyes.
Shen Hao suddenly felt very embarrassed, "My phone is out of battery, and I don't have any change on me..."
At that moment, a fair arm reached over from the side and dropped two coins into the coin box
Fortunately, he often runs, and his physical fitness is quite good. After a sprint of one hundred meters, he finally saw the bus slowly coming to a stop
I have no interest in your explanation, leave, and do not waste my time!" the manager said impatiently, waving his hand as if shooing away a fly
I have been pierced by countless cold winds through my chest
Of course, this refers only to pay-to-win players
I have some change here, I will help you with the投.
Since he became aware, it seems he has never cried. He thought he would never shed tears under any circumstances, but today, he could not control himself.
Stand up, muster your spirits, and walk towards the manager's office
I understand. Having been with the company for nearly a year, I have consistently sought advice from my colleagues in the operations department. I have also been dedicated to self-study during the evenings and weekends, reading books on consumer psychology and similar topics. Manager, working in operations is my aspiration, and I hope you can approve.
Put the phone back in the pocket, take out the wallet, and look for change to insert into the coin slot
A roar came from the phone, causing Shen Hao's ears to buzz, and the insults from the other party made him grit his teeth, wanting to throw down the receiver.
If everything is deducted, then after deducting social security and housing fund from my salary this month, I estimate that I will only take home about 1,700 to 1,800
He sat in the empty seat opposite the girl, and only then could he clearly see her appearance
As he was about to reach the bus station, Shen Hao saw from a distance the bus he intended to take, its tail lights illuminating as it prepared to leave the bus station
I was once compelled by a distant dream to gaze at the starry sky
Suddenly, Shen Hao was in tears.
Perhaps sensing Shen Hao's intention, the girl took out a notepad and a ballpoint pen from her backpack, swiftly wrote down a number, and handed it over.
... ... ''
Shen Hao sighed inwardly, realizing that he was truly not as aloof as he thought
Shen Hao turned his head in surprise, and it turned out to be that girl
Shen Hao became anxious upon hearing this and hurriedly explained, "Manager, I... I am wronged. It was that player who was cursing continuously; I did not utter a single foul word."
... ...
The manager did not listen to his defense at all, and waved his hand impatiently, saying: "In any case, the player has complained about you. That player is a Class A user who has already spent around 70,000 to 80,000 in our game and is about to be upgraded to Class S! Just now, when he complained, he mentioned that if he does not receive a satisfactory response, he will never recharge again."
After deducting the rent of 800 yuan and the transportation costs of over 100 yuan, the remaining money makes it difficult to afford meals
Shen Hao suddenly felt a chill in his body, and he couldn't help but shiver slightly. He curled up his body, and the back that he had been trying hard to keep straight also bent down.
It is now summer, and the air conditioning on the bus is set to a very low temperature
Did you have a good day today
This ... ...
After listening to the manager's words, Shen Hao was left speechless; the company's philosophy is player first
You are a worthless customer service representative, earning a meager amount of money in a month. Why should I treat you with respect!
Shen Hao shook his head with a wry smile, realizing that his meager salary could not support the "luxurious" act of taking a taxi
You filthy customer service representative, how much money do you earn in a month? Why should I be polite to you! I am giving you face, aren't I! What is your employee number? I want to file a complaint against you!
The voices of the player, Xiao Liu, and the manager also echoed in my mind
This girl appears to be in her twenties, and her attire suggests that she is a university student. She is wearing a white pure cotton round-neck shirt, blue jeans, and a pair of white sneakers, giving her a very simple and clean look
The girl looked at Shen Hao with a hint of astonishment, remaining silent as if she did not know how to respond to him
Customers who have spent over 100,000 are classified as S-level users, enjoying one-on-one VIP treatment from customer service!
Shen Hao was panting heavily, took out his phone to prepare for scanning the code, but pressed the screen several times without it lighting up; it seemed that the phone had run out of battery and shut down automatically
I have recharged 648 yuan, and it has been half an hour but the diamonds have not been credited yet! I called you ten minutes ago, and it still hasn't been resolved. Are you incompetent? Hurry up and resolve this for me!
He took a deep breath, forced a smile, and said softly: "Sir, I have already reported your issue to the technical department, and they are currently looking into it. It should be resolved soon. Additionally, please speak politely and refrain from using abusive language."
Once again, it was a routine overtime. As Shen Hao dragged his weary body out of the office building's lobby and quickened his pace towards the bus station, it was already past ten o'clock in the evening
"It must be returned." Shen Hao said with a smile, firmly.
Are you wasting my time? Do you understand? What nonsense ideals are you talking about? Your ideals are worthless to me; I couldn't care less! All I know is that if there are any more player complaints about you, you're finished! Now, turn around and get back to work!
As the song reaches its conclusion, a gentle and magnetic female voice emerges
Tianyue Interactive Gaming Company maintains records for players who have spent over 10,000, ensuring that their service is highly attentive and well-executed
Ah, the manager is looking for me? Xiao Liu, do you know what he wants to see me about
Even the most good-tempered person would find it hard to endure such a client; they are already making an effort to restrain themselves
My employee number is 3184. I would like to inform you again that the issue has been forwarded to the technical department. Please be patient while it is being addressed. Thank you for your call, goodbye
"Manager, please let me explain..." he said hurriedly
Well, this is my WeChat ID. If you really want to repay the money, just add me. Actually, you don't need to do this; everyone encounters difficulties when they are out in the world. It's not a large sum of money, just a small favor.
Shen Hao felt a wave of sadness in his heart; they were all colleagues, so what was the point of this? Even if he was having a bad day, what benefit could Xiao Liu possibly gain from it?
The manager pointed towards the office door and said angrily
Breathless, he arrived at the bus door, grasped the handle, and boarded the bus
Shen Hao quickly explained, "Do not misunderstand, I just want to return the fare from earlier to you"
The collapse of an adult often occurs in an instant
What a load of nonsense about ideals, your ideals are worthless to me, I couldn't care less
Shen Hao is responsible for users classified as Level A and below
Additionally, Xiao Liu is 1.5 meters tall, weighs over 130 jin, has a round face with a red nose, and a pair of small eyes that usually seem barely open
All day long, still so aloof, who are you trying to impress
This is the pride of a man; Shen Hao does not allow himself to accept favors from strangers
Colleague Xiao Liu spoke with a hint of gloating in his tone, his small eyes darting back and forth across Shen Hao's face
I certainly do not want to cause her any misunderstanding, so it is better not to give her any opportunity for fantasy
"What do you mean! This month's performance bonus is deducted, and if there are any more player complaints in the future, just wait to be fired!" the manager said, glaring with eyes wide open, a slight sheen on his greasy face
Shen Hao's expression was somewhat dim, as he had already fallen into the song.
I have no interest in your explanation
I have been subjected to countless mockeries urging me to give up my dream of music
On weekends, I cannot simply rest; in addition to my primary duties in customer service, I also take on the role of a "game booster." Weekends are precisely when the company launches new servers, and I need to act as a booster in the new area to stimulate consumption
... ...
I have been submerged by countless loess, my surging waves
This is a mobile game company, neither too large nor too small, with around seventy to eighty employees
However, as a customer service representative, one cannot act in that manner
The voice coming from the phone grew louder.
Shen Hao felt a bit guilty, after all, the client had just mentioned wanting to file a complaint against him
In a moment of desperation, Shen Hao shouted loudly while running frantically.
On the fair and delicate face, the large eyes, distinct in black and white, appear bright and clear, exuding a sense of spirit. A head of fine hair, neither long nor short, just reaching the neck, gently sways with the movement of the bus.
The remaining portion is distributed in the form of performance bonuses, and Shen Hao's performance bonus amounts to 2,300.
Shen Hao's colleague, Xiao Liu, is a VIP customer service representative. Although her appearance is quite ordinary, her voice is still very sweet
Everything that happened during the day flashed through my mind like a slideshow
"Young man, you can't take the bus without money," the bus driver said jokingly as he caught sight of the scene out of the corner of his eye
He took the note paper, folded it carefully, and put it into his wallet
Consumers who spend over 10,000 are classified as A-level users. In the event of any issues encountered in the game, they can directly call customer service, and the customer service must provide a prompt resolution.
Shen Hao, the manager would like you to go to his office.
Master ... ... wait! Wait for me ... ...
It indeed does not meet one's aesthetic standards
Shen Hao closed his mouth, stood still for two or three seconds, then turned and walked out of the manager's office
But... isn't your phone out of battery?" The girl rolled her eyes and looked at him with a smile that was not quite a smile.
He said sternly: "Xiao Shen, what are you doing! Just now, another player complained about you, saying that your attitude is extremely bad and that you were cursing people on the phone! Have you forgotten the customer service code of conduct? Do you not want to keep this job?"
... ...
After hanging up the phone, Shen Hao wearily leaned back against the backrest of the computer chair, closed his eyes, and gently rubbed his temples with his hand
The slightly melancholic lyrics, under the croaky voice of the neighboring Lao Fan, become even more sorrowful
This is the last bus, the interior is empty, with only a girl sitting in the front row, curiously watching him
The manager flipped his eyelids, rummaged through the desk, found an application form, glanced at it a couple of times, and then said with a bemused expression: "You want to transfer to the operations department? Do you even know what operations means?"
In the background, I could faintly hear Xiao Liu muttering, "What good is being handsome? You're still just a broke loser! Always acting so high and mighty, who are you trying to impress? I think highly of you, yet you refuse my invitation to go shopping and watch a movie together on the weekend. Bah!"
He is an ordinary employee in the customer service department
Upon hearing this, Shen Hao became anxious. In order to reduce the contributions to social insurance and housing funds for employees, the company has set the basic salary for all employees in the contract at the local minimum standard, which is 2,200 yuan
Then... then I...
Entering the manager's office, the door was half open. Shen Hao knocked twice and then pushed the door open to walk in
I don't know, but judging by the manager's expression, it seems there is nothing good in store. You should prepare yourself mentally.
Hello, I really appreciate your help just now. May I add you on WeChat?" Shen Hao said to her with a smile
Deng deng deng ... ...