Chapter 10

Then I shall rely on your good words

The call center staff endure the most arduous conditions, as they not only have to work in three shifts but also deal with players who typically call only when their game accounts have been hacked or when they are unable to access the game. At such times, the players are often in a foul mood, and their tone is unlikely to be pleasant. This means that the customer service representatives are frequently subjected to harsh words from players. Moreover, as game customer service personnel, they must not retaliate but instead gently soothe the players, preventing them from taking more extreme actions, such as abandoning the game for another or even resorting to self-immolation outside the company with a gasoline canister. This underscores the constant need for call center staff to handle players' grievances with patience and empathy.

Work has gotten on track, and Youjia has not forgotten about the moving issue. Whenever she has free time, she rushes to the real estate agency. After several such visits, her efforts have finally paid off, and she has found a house that she is quite satisfied with

Moreover, generally, companies of a certain scale will have a customer service monitoring department, which regularly conducts random checks on call recordings. If it is discovered that customer service personnel cannot tolerate the abuse from players and engage in arguments with them, the customer service staff often face salary deductions.

Over time, the player attrition rate for Shangfang's games has indeed been the lowest in the country. Shangfang's game customer service is also highly praised, but this has led many of Shangfang's game customer service personnel to choose to change careers or switch jobs after a short period, resulting in a high turnover rate.

In the IT industry, young people are numerous, and the atmosphere is generally quite relaxed, with fewer rules. However, wherever there are people, there exists a social hierarchy, differing only in the depth of the waters. Especially, Yujia has learned from the failures at Shangfang and is now more attentive to the management of interpersonal relationships than before

The real estate agent was amused by her: "Miss You, don't be so pessimistic. Perhaps the next time you come here, it will be to buy a house!"

For instance, her complexion appears much more radiant and fair, and she seems to have gained vitality. Although she still has a natural look, standing next to a real estate agent who is not lacking in appearance and is adorned with exquisite makeup, she does not seem timid or introverted at all; rather, she stands out.

The newly found apartment is relatively expensive, with a one-bedroom unit costing over 2,000. However, it is advantageous as it is located next to the subway station, has an elevator, and the community management is quite strict, making it suitable for single women like Youjia. For the sake of safety, Youjia grits her teeth and prefers to live in a better place.

After more than a month of not seeing each other, Yu Tao noticed that You Jia seemed to have undergone some subtle changes.

The games under Shangfang primarily consist of 2D and 3D client games. In contrast, Feilong is only operating one web game and one mobile game, resulting in a significantly smaller player base. The player mobility in web and mobile games is high, and their loyalty is not as strong as that of 2D and 3D games, leading to fewer complaints from players. Despite this, many newcomers still find it somewhat challenging; however, Youjia does not share this concern, as she is not a newcomer at all. Her four years of experience have equipped her to handle these situations with ease, allowing her to quickly adapt to her work. The player mobility in web and mobile games is high, and their loyalty is not as strong as that of 2D and 3D games, leading to fewer complaints from players. Despite this, many newcomers still find it somewhat challenging; however, Youjia does not share this concern, as she is not a newcomer at all. Her four years of experience have equipped her to handle these situations with ease, allowing her to quickly adapt to her work.

Yu Tao also felt gloomy. As someone approached, he could not pretend not to see, so he nodded and greeted, "Xiao Jia, what are you doing here?"

She returned the original house. When she rented the old house back then, Yu Tao had just started working and his salary was even lower than hers. Even the more than 5,000 yuan deposit was paid by You Jia. Now, she is using the deposit from that place to offset the deposit here. Additionally, since her salary from Shangfang has also been paid, she managed to gather enough to barely cover the first month's rent for the new house

Upon taking a closer look, ha, it truly is a case of enemies crossing paths!

Therefore, this type of job not only tests one's speaking skills but also requires immense patience and perseverance. Those with slightly lower psychological resilience may find it difficult to continue after a few months in the industry. As a result, game customer service generally tends to prefer hiring women, precisely because women tend to have significantly greater stress resistance than men

The customer service department where Youjia works is primarily divided into three sections: calls, forums, and reception. Calls involve answering players' phone calls, forums are responsible for managing the official game forum, and reception, as the name suggests, requires welcoming players who come to the game company in person to provide feedback.

The real estate agent is also beaming with joy as they have received their commission, resulting in a win-win situation for both parties

Two people were chatting and laughing when two more individuals entered from outside the brokerage firm

How is it that in such a large city as G, we happened to meet?

However, Yu Tao was unaware of all this; in his impression, You Jia had always been that gentle and considerate woman who worked tirelessly and selflessly.

Mother Yu behaved unusually, completely omitting any mention of that night when she threw the necklace out of the window and forced them to leave. Youjia found this somewhat suspicious and said lightly: "The rental is settled. You found the necklace and ring from last time, right?"

Even if we cannot become lovers, we can still be friends

Miss You, I will see you out, do come by often!" The agent warmly escorted her out the door

Looking at her outfit again, she wore a half-length white shirt, complemented by a decorative black belt adorned with floral inlays at the waist, along with a pair of light yellow cropped pants. This was a complete departure from her previous, unchanging style of jeans and T-shirt, making a striking impression.

Everyone knew that she had transferred from Shangfang, and when they saw her being personally introduced by the HR manager on her first day, they were all eager to get close to her. As a result, You Jia quickly integrated into the department, and without the shadow of Ren Jing looming over her, she was able to fully showcase her strengths and advantages. Consequently, when the HR manager heard that You Jia was getting along well with her colleagues and that even her direct supervisor spoke highly of her, it further confirmed that Ren Jing had been undermining her.

Youjia suddenly recalled this phrase and added two words in her mind: nonsense

When You Jia first entered the industry, she often found herself in tears from being scolded by players over the phone, especially by some male players. Sometimes, they were not actually looking to complain about issues in the game, but rather used the game’s customer service hotline as an outlet for their frustrations stemming from difficulties in their daily lives. However, Shangfang places a particular emphasis on the quality of customer service, so even in such situations, it is not encouraged for customer service personnel to unilaterally hang up on players.

The environment of the new company is much better than expected. Feilong is still in a developing stage and cannot compare to Shangfang in terms of scale. However, precisely because of this, it means that there will not be as much intrigue and competition, and interactions among people are relatively simple.

When Youjia was looking for a house, due to limited cash on hand, she needed to be very budget-conscious. After hearing about her difficulties, the real estate agent helped her negotiate with the landlord, significantly lowering the rent, and also voluntarily reduced her own commission. As a result, Youjia had a very good impression of her. However, after hearing the other party's words, she could only smile wryly: "You mustn't say that; coming to you means I have to look for a house again, and I really don't want to go through that hassle again"

For colleagues at the same level, she often brings some homemade snacks or treats to share. Although these items are not expensive, it is difficult to refuse a warm smile when offered. This has proven to be an effective strategy for managing interpersonal relationships in the office.

Due to her excellent performance, You Jia, who was originally supposed to be confirmed after three months, was confirmed after just one month. At this time, the original call group leader was transferred to the reception group as the leader, and You Jia, because of her previous qualifications and current performance, was exceptionally promoted to the position of call group leader

The team leader of the call group has only been in the industry for less than a year, with less experience and is younger than her. However, Youjia maintains a very positive attitude, never flaunting her previous work experience. When faced with issues, she always seeks guidance and never bypasses her supervisor. Occasionally, she even invites the team leader to dinner.

The appearance is born from the heart. When a person completely frees herself from the shackles of the past, her mental state will also change accordingly. Moreover, for more than a month now, Youjia has consistently adhered to the method taught by Boze for facial application, and over time, it is bound to yield results.

She currently has no desire to engage with the other party

You Jia has been in this line of work for four years. Initially, she endured it for Yu Tao's sake, but over time, she realized that it wasn't as torturous as she had thought. The players who called in to insult her were not actually targeting her; they simply needed an outlet to vent their frustrations due to various other disappointments.

After signing the new rental contract at the real estate agency, You Jia finally breathed a sigh of relief

However, before You Jia could respond, Yu Tao's mother beside him exclaimed, "Jiajia is here to rent a house, right? Has she found a place yet?"