Written at the time of reaching 4000 in collections

One certainly cannot lack integrity and be like a soft worm, but having character is not the same as being prickly, and having an imposing presence is different from being overbearing. A bad temper is neither a sign of masculinity nor of a strong woman. Those two gentlemen did not inspire any admiration in me; judging solely by the fact that they both left the bank empty-handed, they are ultimately failures.

There are many such disturbances, but citing one or two examples is sufficient

During my time of cultivation in the south, I once spent a considerable period in a bank due to certain circumstances. While working in a bank is undoubtedly appealing, it is undeniable that it is also a job in the service industry. At that time, it was not uncommon to witness one or two bank disturbances every three to five days, and the scenes were quite noteworthy.

Indeed, many times we encounter infuriating bosses and rude service staff. In the eyes of those two gentlemen, the bank must represent such a role, and they likely feel entirely justified in their stance. In other situations, we might share this perception and feeling, but before we resort to drastic measures, we should carefully consider one thing: are we looking to vent our anger or to resolve the issue? To achieve both—expressing anger while also getting things done—requires a harmonious alignment of timing, circumstances, and people, which is not something that can be accomplished in every situation or by everyone.

One morning, a man went to the bank to withdraw several hundred thousand. According to regulations, such an amount requires a reservation, so the lobby manager informed him that he could either make a reservation for the next day or visit several other banks, as a single branch could not provide that much cash. The man refused to accept this, causing a scene and banging on the table, shouting, "I don't believe your bank doesn't have several hundred thousand. When I deposited my money, you were so accommodating; why is it so difficult to withdraw it now?" ... and so on ... The man refused to accept this, causing a scene and banging on the table, shouting, "I don't believe your bank doesn't have several hundred thousand. When I deposited my money, you were so accommodating; why is it so difficult to withdraw it now?" ... and so on ...

Regarding the two examples mentioned earlier, in the case of withdrawing hundreds of thousands, if it is truly an urgent need for one hundred thousand and there is no time to visit several banks, cash is required immediately. The lobby manager can inform the bank president, who can nod in agreement and facilitate the withdrawal as per the regulations. Banks generally maintain a considerable margin, and unless there is an entire day where withdrawals exceed deposits, it is not easy to leave a bank without cash. Although regulations are strict, human relationships and reason can sometimes provide leeway; as for the case of the locked password, one could simply make a phone call to confirm the correct password with his wife. The unlocking procedure can also be handled with some flexibility here. Although it may be against the rules, most lobby managers or bank presidents are not the type to enjoy making things difficult for others or are excessively rigid.

Why suffer? Could this be what is referred to as true character, a bold man? I can't help but feel that there is a lack of sense! It is important to understand that customers and service staff are in a position where they must consider each other's perspectives; forcing the other party into a corner is tantamount to cutting off one's own retreat.

The first thing I heard from the bank employee during the onboarding training was: "You are a service staff member, serving customers, but this does not include unreasonable demands! You are a service staff member, but you are not inferior to anyone"

In the deep of night, I have gone to sleep. Finally, I would like to share a line from a poem I like: "Life does not reach a hundred years, so why worry about a thousand years?"

However, when customers act arrogantly, presenting themselves as the supreme authority, as if they are gods, the situation changes. The waitstaff adopt a serious demeanor, adhering strictly to the regulations. You signed a contract when you deposited your money, so read the terms carefully! Even if the shouting reaches the heavens, these two gentlemen will gain no advantage from reason or law.

It has been a while since I last recorded my feelings. Coincidentally, I have surpassed the milestone of 4,000 in my collection, so I will write something to commemorate this occasion

The service personnel in banks are also human. When customers adopt a condescending and superior attitude, believe me, those service staff will also feel angry and displeased. The scenes depicted on television, where someone slaps a waiter in a restaurant and the latter bows at a ninety-degree angle to apologize, exist only in the realm of television.

There is too much to record; if I were to write it all down, I could compile another book along with the illustrations. Perhaps I should just jot down a few random thoughts.

Leaving some room for others also provides oneself with the space to turn around. No matter how cold and harsh the northwest wind may be, it cannot compare to the warmth of the sun, which makes it easier to shed one's clothes. Demeanor, capacity, grace, cultivation, and wisdom—regardless of gender—these are the essence of temperament and the source of personal charm

This brief life is so short, is there really so much sorrow and anger that deserves to occupy our existence? Even a second feels too long. There is nothing in this world that cannot be resolved; anger must also be dealt with, and laughter must also be managed. What folly is this? What wisdom is this?

Once again, a man attempted to withdraw money using his wife's card, only to mistakenly enter the wrong password, resulting in the card being locked. To unlock it, the cardholder's identification is required, but his wife and her ID are currently far away in Wuhan. Meanwhile, this man urgently needs the money, leading to yet another farcical situation. He repeatedly insisted on one point: "This money is mine! I have the right to access my money, and I want to withdraw it now! You must give it to me! I will not discuss anything else with the library! I have the right to access my money, and I want to withdraw it now! You must give it to me! I will not discuss anything else with the library! What? Regulations? It's the same old story: 'That's your problem, not mine!'"

The customer is God—this phrase is worthy of being hung on the wall in the service industry, but that is all it is. No service personnel truly take this phrase to heart. To clarify further, service staff merely provide the services they are capable of offering, rather than treating customers as if they were divine. However, many customers seem to misunderstand this point, often repeating it as if it were a powerful decree.

This gentleman likely does not realize that the money in the bank is transported to the People's Bank every afternoon and then retrieved in a certain amount the following morning. Therefore, it is common for a branch not to have several hundred million available every day. While hundreds of thousands may be present, giving it all to one person would mean that the branch would effectively be closed for the entire day, leaving other customers unable to withdraw even a few thousand, which would be quite a significant issue. Alternatively, even if he is aware, this gentleman may not take it into consideration. To use a popular phrase nowadays, "That's your problem, not mine"